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What You Agree to When You Open an Account

These terms set out the rules that apply when you create and use a piton178 account — from your first deposit through DANA, OVO, or GoPay to how withdrawals are processed and what we expect from both sides.

Account eligibility applies where local law permitsDANA, OVO, GoPay deposits coveredIndonesia-accessible account rulesAccount security obligationsWithdrawal and verification terms
piton178 What You Agree to When You Open an Account
HOW WE HANDLE THIS

Data, Security and Your Account Rights

These terms are not just about what you can and cannot do — they also set out what we commit to on our side. That includes how your account data is stored, how wallet credentials are handled, and how you can request changes to your account record at any time through our support channels.

Account Data Retention

We keep your account and transaction records for as long as required by the applicable rules of the regions we serve. You may request a summary of your stored data through live chat.

Wallet Security

Your DANA, OVO, or GoPay number is stored in encrypted form. We verify it at each withdrawal request by matching it to your original registration — no manual overrides without identity confirmation.

Cookie and Session Handling

We use session cookies to keep your account logged in across pages. No tracking cookies are shared with advertisers. You can clear session data at any time from your browser or mobile app settings.

Requesting Account Changes

To update your registered e-wallet, correct account details, or close your account, submit a request via email or live chat. Our team will confirm the change within the timeframe stated in the response message.

REACH US DIRECTLY

How to Contact Us About These Terms

If something in these terms is unclear, or if you need to raise a dispute about an account action — a deposit that did not clear, a withdrawal that is pending verification, or a wallet mismatch — our support team is the right first stop. Reach out through the channels below and keep your registered e-wallet number handy so we can locate your account quickly.

Live Chat Open the chat widget from any page in your account. Give your registered DANA, OVO, or GoPay number and describe the issue in plain terms.
Email Support Send a detailed message to our support address. Include your account ID and the transaction reference if your query involves a deposit or withdrawal.
Account Help Page The account help section lists common terms-related queries — wallet verification steps, dispute windows, and how to request a terms clarification in writing.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — from account eligibility to what happens when a wallet transaction needs review. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay falls under these terms. Each transaction is tied to your registered account wallet and must match the details on file.

We flag updates on the account-access page. If you continue using your account after the update date, that counts as acceptance. Contact support before your next session if you have concerns about a specific change.

Yes. Send a request via email or live chat with your account ID. We will compile your account record — registration details, transaction history, and wallet data — and send it to your registered contact.

Contact support through live chat or email with your transaction reference number and registered wallet detail. We review disputes against the transaction log and aim to respond with an outcome via the same channel you opened the case on.

Access to piton178 depends on local law and the regions we currently serve. You confirm at registration that you meet the eligibility conditions for your location. If your region's rules change, your account access may be affected accordingly.

Submit a closure or data-removal request through live chat or email. Include your account ID and registered DANA, OVO, or GoPay number. Our team will confirm the action and timeframe in the response message.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.